Having trouble accessing your account or need to update your details? We're here to help you get back on track securely and quickly.
System Operational
Find quick solutions to the most frequently reported account access problems.
If you're unable to access your dashboard, please try the following steps before contacting support:
Account verification is a regulatory requirement. The process typically takes 1-2 business days.
Lost access to your authenticator app or not receiving SMS codes?
Need to change your email, phone number, or residential address?
We employ bank-grade security measures, but your vigilance is key. Follow these best practices to keep your account safe.
Always use Two-Factor Authentication for an extra layer of security.
We will never ask for your password via email or phone. Verify sender addresses.
Use unique, complex passwords and change them regularly.
If you've tried everything and still can't access your account, our security team is ready to assist you.